Payment Refund Policy

HomePayment Refund Policy

Payment & Refund Policy

Last Updated: 16/01/2026

This Payment & Refund Policy applies to all purchases made through Lumaabaya.com. By placing an order on our website, you agree to the terms outlined below.

1. Payment Methods

We accept payments through secure WooCommerce-supported payment gateways, including but not limited to:

  • Credit / Debit Cards

  • Online Payment Gateways available in the UAE

All transactions are encrypted and processed securely. We do not store your payment details.

2. Pricing & Currency

  • All prices are displayed in USD/AED unless stated otherwise.

  • Prices may change at any time without prior notice.

  • The final amount charged will be the price shown at checkout, including applicable taxes.

3. Order Confirmation

  • Once payment is successfully completed, you will receive an order confirmation email.

  • Order confirmation does not guarantee shipment if the item is unavailable or an error occurs.

  • We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.

4. Refund Policy

We aim to ensure customer satisfaction while maintaining hygiene and quality standards for our abayas.

Eligibility for Refunds

Refunds are accepted only if:

  • The item is unused, unworn, unwashed, and in its original packaging

  • The return request is submitted within 7 days of delivery

  • The product is not a sale or discounted item

Non-Refundable Items

  • Sale or discounted items

  • Customized or altered products

  • Items showing signs of use, wear, or damage

5. Return Process

To request a refund:

  1. Contact us at info@lumabaya.com with your order number.

  2. Once approved, return instructions will be provided.

  3. Items sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Refund Processing

  • Approved refunds will be processed to the original payment method.

  • Refund processing may take 7–14 business days, depending on your bank or payment provider.

  • Shipping fees are non-refundable unless the return is due to our error.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

8. Cancellations

  • Orders may be canceled before shipment only.

  • Once an order is shipped, it cannot be canceled and must follow the return process.

9. Governing Law

This Payment & Refund Policy is governed by the laws of the United Arab Emirates.

10. Contact Information

For payment or refund inquiries, contact us at:
📧 info@lumabaya.com